Terms and Conditions

Welcome to IvoryCare. By using our website (https://ivorycare.store) and purchasing our appliance insurance services, you agree to the following terms and conditions. Please read them carefully before proceeding.

1. Definitions

• "Company," "We," "Us," "Our" refers to IvoryCare.

• "Customer," "You," "Your" refers to the person purchasing or using our services.

• "Services" refers to appliance insurance plans, support, and any related offerings provided by IvoryCare.

2. Eligibility

• You must be at least 18 years old to purchase our services.

• You confirm that the information provided to us is accurate and complete.

3. Service Coverage

• Insurance coverage applies only to appliances specifically listed under your chosen plan.

• Coverage details, exclusions, and limits are explained in your plan documents.

• IvoryCare reserves the right to decline coverage if appliances are pre-damaged or not in working condition at the time of plan purchase.

4. Payments & Renewals

• All payments must be made in full and on time as per the selected plan.

• Subscriptions will not automatically renew unless specified.

• Failure to pay may result in suspension or cancellation of services.

5. Exclusions

The following are not covered under any plan unless explicitly stated:

• Pre-existing damage or faults.

• Cosmetic damage (scratches, dents, etc.).

• Damage caused by misuse, negligence, or unauthorized repairs.

• Appliances used for commercial purposes.

6. Cancellation & Refunds

• Customers may cancel their plan within 14 days of purchase for a full refund, provided no claims have been made.

• After 14 days, cancellations will not be eligible for a refund unless otherwise required by law.

• IvoryCare reserves the right to cancel coverage in cases of fraud, misuse, or non-payment.

7. Claims Process

• All claims must be submitted through our official support channels.

• Proof of appliance ownership and issue details may be required.

• IvoryCare may arrange repair, replacement, or reimbursement as per the plan terms.

8. Limitation of Liability

• IvoryCare shall not be held liable for indirect, incidental, or consequential damages arising from the use of our services.

• Our maximum liability will not exceed the amount paid by you for the current plan.

9. Changes to Terms

• IvoryCare reserves the right to update or modify these Terms & Conditions at any time.

• Any changes will be posted on this page, and continued use of our services constitutes acceptance of the updated terms.

10. Contact Us

For questions regarding these Terms & Conditions, please contact us at:
📧 support@ivorycare.store